Background

Referral Managers have the option to create an account with our help desk software (HappyFox) in order to submit, respond to, and track GetHelpOC Help Desk tickets over the HappyFox interface instead of email.

Creating a Help Desk Account

Follow these instructions to learn how to create your HappyFox help desk account.

Step 1: Click here and register using your work email address.

Step 2: Once you have registered you will receive a confirmation email, please click the link provided to confirm your account. Once your account has been confirmed you can log in to your account here.

When you log in to your account you will automatically be taken to the Help Desk Login screen. Once you have created a ticket, you can see them all under the My Tickets tab.

 

The functionalities of the My Tickets tab are as follows:

Click on the subject line of the ticket to open the ticket.

To respond to an existing ticket, open the ticket and click Reply in the lower left hand side of your screen.

A small screen will pop up in the ticket which will allow you to add a response.